Privacy Policy

At Chhavi Water Supply ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website chhaviwater.com, submit an enquiry, place an order, or interact with our advertisements.

1. Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact details: Name, phone number, email address, and delivery address when you submit an enquiry, place an order, or fill out a lead form.
• Business details: Company name, GST number, and order volume requirements for corporate clients.
• Communication records: Messages sent via WhatsApp, email, or our website chat assistant.
• Order history: Past orders, delivery dates, payment records, and service preferences.
• Technical data: IP address, browser type, device information, and pages visited (collected automatically via website analytics).

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your water supply orders
• Provide customer support and respond to enquiries
• Send GST invoices and payment receipts
• Share product updates, rate cards, and promotional offers (only if you've shown interest)
• Improve our website, services, and customer experience
• Comply with legal, tax, and regulatory obligations under Indian law
• Prevent fraud, abuse, and unauthorised access to our services

3. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share limited information with:

• Delivery personnel: Your name, phone number, and delivery address are shared with our delivery team to fulfill your orders.
• Payment processors: For UPI, bank transfers, or card payments, transaction details are processed by your bank and payment gateway.
• Service providers: Trusted third-party tools such as EmailJS (form submissions), Google Analytics (website usage), and Google Ads (advertising performance) under their own privacy policies.
• Legal authorities: When required by law, court order, or to protect our legal rights.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and improve site functionality
• Analyse website traffic and user behaviour via Google Analytics
• Measure the effectiveness of our advertising campaigns via Google Ads conversion tracking

You can disable cookies through your browser settings. However, doing so may limit certain features of our website.

5. Data Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), restricted internal access, and secure storage of customer records. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Delete your information (subject to legal/tax retention requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where consent was the basis

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations (such as GST records under Indian tax law, which require 6 years of retention). Inactive customer records are reviewed periodically and securely deleted when no longer needed.

8. Children's Privacy

Our services are intended for businesses and adult customers. We do not knowingly collect information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top of this page will indicate when changes were made. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

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